Your data, handled with care.
We only collect what we need to deliver your order and help you when you ask. We never sell your information. This page explains, in plain language, what we collect and why.
Last updated: 28 July 2026
What we collect
- Order details: your name, phone number, delivery address, and email — so we can deliver and update you.
- Account details: if you create an account, your login email and order history.
- Messages: what you send us on WhatsApp, phone, email, or the contact form, so we can help you.
- Basic site data: standard cookies that keep your cart working and help us understand which pages are useful.
What we use it for
- Processing and delivering your orders, and sending order updates.
- Answering your questions and handling returns or exchanges.
- Improving the store and, only if you subscribe, sending occasional offers you can opt out of any time.
We never sell or rent your personal information to anyone.
Payments
We do not store card details. Cash on delivery needs no payment information at all, and bank transfers happen directly through your own bank. See our Payment Methods page.
Who we share with
Only what is necessary to serve you: your name, phone, and address go to our courier partners so they can deliver your parcel. That is it. We may also disclose information if the law requires it.
How we protect it
The whole site runs on HTTPS, access to order data is limited to our small team, and we keep the software behind the store updated and secured.
Your choices
- Ask us what information we hold about you.
- Ask us to correct or delete your details.
- Unsubscribe from any marketing with one tap.
Just message 0336 5596783 or email aizak11@yahoo.com and we will sort it within a few working days.
Need a hand?
A real person answers — Mon–Fri 9:00–20:00, Sat 11:00–15:00.
