FAQs

Browse the shop, add products to your cart, and checkout — it takes about a minute. You do not need an account; guest checkout works fine. We may call you to confirm the order before dispatch.

Yes, if it has not been dispatched yet. Call or WhatsApp us at 0336 5596783 as soon as possible with your order number and we will update or cancel it for you.

No minimum. Order a single lipstick if you like — though orders of Rs 5,000 or more get free shipping.

Every city and town in Pakistan, through trusted courier partners. Full details on our Shipping & Delivery page.

Usually 2–4 working days in major cities (Karachi, Lahore, Islamabad, Rawalpindi, Peshawar, Faisalabad) and 3–6 working days everywhere else. Orders are processed within 24 hours on working days.

Free on orders of Rs 5,000 or more. Below that, a standard courier fee is shown clearly at checkout before you pay — no hidden charges.

You get a tracking number by SMS or call as soon as your parcel is booked. You can also check any time on the Track Order page or in My Account.

Cash on delivery (nationwide) and direct bank transfer. All prices are in Pakistani Rupees. Details on our Payment Methods page.

No. You only pay the order total shown at checkout — product price plus delivery charges (free over Rs 5,000).

Choose Direct Bank Transfer at checkout and our account details appear with your order confirmation. Use your order number as the payment reference, and we dispatch as soon as the payment arrives.

A 30-day window from delivery for valid claims — wrong item, damaged, or faulty. We exchange first, or refund by bank transfer within 3–7 working days if a replacement is not available. Full policy on the Refund & Returns page.

For hygiene reasons, opened or used cosmetics can only be returned if they are faulty. If the seal is unbroken, we are happy to help with an exchange within 30 days.

If you notice it at the door, refuse the parcel and call us. If you find it after opening, take photos right away and WhatsApp them with your order number to 0336 5596783 — we will send a replacement.

Yes — every item is sourced from verified suppliers, inspected, and shipped factory-sealed. Read how we check every order on our About page. Selling one fake would destroy the trust this store is built on.

Yes. We rotate stock and never sell products close to or past their expiry date.

No — small shade differences come from screen settings and photo lighting, and are normal for every store. If you believe something is genuinely wrong with your product, contact us and we will check it.

Call or WhatsApp 0336 5596783 (Mon–Fri 9:00–20:00, Sat 11:00–15:00), email aizak11@yahoo.com, or use the contact page. A real person replies.